Refund policy

Refund Policy

At LightCo Depot, we want you to shop with confidence. If you're not completely satisfied with your purchase, we're here to help.

Returns

We offer a 30-day return policy, which means you have 30 days from the date your order is delivered to request a return.

To be eligible for a return, your item must:

  • Be unused and uninstalled
  • Be in its original condition
  • Include all original packaging, accessories, and documentation
  • Be accompanied by proof of purchase

To request a return, please contact us at info@lightcodepot.com.

Please do not return any items without prior authorization. Returns sent without an approved return request may be refused.

Return Address:
Return instructions and the return address will be provided once your return request has been approved.

Damaged, Missing or Incorrect Items

Please inspect your order immediately upon delivery.

If your order arrives damaged, contains missing items, or you received the wrong product, contact us within 48 hours of delivery at info@lightcodepot.com.

Please include:

  • Your order number
  • Photos of the product
  • Photos of the packaging
  • A brief description of the issue

Claims submitted after 48 hours may not qualify for replacement or reimbursement.

Non-Returnable Items

The following items are not eligible for return:

  • Products that have been installed, used, or modified
  • Custom or special-order products
  • Clearance or final sale items
  • Gift cards
  • Products damaged due to improper installation or misuse

Exchanges

If you need a different product, the quickest option is to return the eligible item and place a new order once your return has been approved.

Return Shipping

Unless the return is due to our error (incorrect, defective, or damaged product), customers are responsible for return shipping costs.

Original shipping charges are non-refundable.

We recommend using a trackable shipping service, as LightCo Depot is not responsible for returns lost or damaged during transit.

Refunds

Once your return has been received and inspected, we will notify you whether your refund has been approved.

If approved, your refund will be issued to your original payment method within 10 business days.

Please note that your bank or credit card provider may require additional processing time before the refund appears on your account.

 

Contact Us

If you have any questions regarding returns or refunds, please contact us:

Email: info@lightcodepot.com
Phone: (786) 600-7100