FAQ
# Frequently Asked Questions
## Orders & Quotes
**Do you sell to both homeowners and businesses?**
Yes. We supply lighting to private customers, small businesses and larger commercial projects.
**Can I get a quote before placing an order?**
Absolutely. Use our Contact & Project Quote page, send us your project details, and we’ll prepare a quote for you.
**Do you offer better pricing for larger orders?**
Yes. For bigger projects or volume orders, we can often offer improved pricing. Tell us what you need and we’ll review it.
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## Stock & Products
**Do you keep products in stock locally?**
Yes. We hold stock in our South Florida warehouse for many magnetic track components, recessed fixtures and accessories. Stock levels may vary, so contact us if you need confirmation.
**Do you only sell magnetic track lighting?**
Our main focus is magnetic track systems, recessed ceiling downlights and related accessories. More product categories may be added over time.
**What if the product I want is out of stock?**
You can contact us with the product name and quantity you need. We’ll let you know lead times and available alternatives.
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## Installation & Technical
**Do you provide installation services?**
We do not install directly, but many of our customers are contractors, electricians and installers. If you need help, we can often point you in the right direction.
**Can I install magnetic track lighting myself?**
We strongly recommend using a qualified electrician or installer, especially for 48V magnetic track systems and recessed lighting.
**Can you help me choose the right products for my project?**
Yes. Send us your room types, ceiling type and approximate dimensions, and we can recommend track types, heads and drivers.
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## Shipping, Pickup & Delivery
**Where are you located?**
We are based in South Florida. Exact warehouse details are provided after order or quote.
**Do you offer local pickup?**
Yes. Local pickup is available during business hours. Contact us to schedule pickup after your order or quote is confirmed.
**Do you ship?**
Yes. We can ship orders – shipping options and costs depend on order size and destination.
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## Returns & Warranty
**What is your return policy?**
Products may be returnable if they are unused, in original packaging and within the allowed return timeframe. See our Shipping & Returns page for full details.
**Do your products come with a warranty?**
Most fixtures include a 3–5 year warranty, depending on the product. See our Warranty page or contact us with specific product questions.
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## Contact
Didn’t find the answer you were looking for?
Use our Contact & Project Quote page or reach us directly at:
- Phone: (305) 954-7345
- WhatsApp: Available during business hours
- Email: info@lightcodepot.com