LightCo Depot / Frequently asked questions
Clear answers.
Better lighting.
From choosing your fixtures to completing your system. Find the details you need, all in one place.
01 / Products & planning
Find the right light.
Understand the product and the components your project needs.
What do I need for a complete magnetic track system?
You need compatible track, lighting fixtures, a suitable 48V DC driver, and the connectors and accessories required by your layout. These components are sold separately unless a product listing explicitly states otherwise.
Review the required components on the fixture page, or send our team your layout before ordering.
What is the difference between an integrated driver and an external power supply?
An integrated magnetic track driver fits into its compatible track and does not use the separate power feed required by our external power supplies.
Our external 100W, 200W, and 300W power supplies connect to the compatible track through a separate power feed. Select the correct configuration and capacity for your track system and total fixture load.
Will your fixtures work with another brand’s track?
A shared 48V rating does not establish compatibility. Track profiles, adapters, electrical connections, and system requirements can differ.
Use components explicitly identified as compatible. Contact us with the track and fixture details before mixing systems.
How do I choose between surface-mounted and recessed track?
Surface-mounted track sits on the ceiling surface. Recessed track is installed within the ceiling and requires planning for the ceiling construction and installation.
The required connectors and mounting accessories depend on the selected track type. Confirm the configuration with your installer before ordering.
Can I change the color temperature or dim the lights?
Check the specifications for the exact product. Fixtures identified as CCT selectable allow you to choose from the listed color temperatures using their built-in switch during installation.
Color temperature selection changes the appearance of the light, not its brightness. A product listed as non-dimmable must not be treated as dimmable. Driver compatibility alone does not make a non-dimmable fixture dimmable.
Are the fixtures available in black and white?
Many fixtures and track components have separate black and white product pages. Choose the finish shown in the product title and images, and match the track and accessories to your intended layout.
Available finishes vary by product. Browse the collections →
Can you help me plan my lighting?
Yes. Share your room dimensions or floor plan, intended use, fixture quantities, and preferred track layout with our team for guidance on product selection and compatible components.
02 / Orders & delivery
Know what comes next.
Helpful information before and after you place an order.
Where can I see shipping costs and delivery information?
Available shipping methods and rates depend on your order and destination and are calculated at checkout. Processing time is separate from transit time.
Review the shipping policy for current processing and delivery information. For a project deadline, contact us with the products, quantities, and destination before ordering.
Can I pick up my order in Miami?
If local pickup is available for your selected product and location, the product page and checkout will display the available option. Follow the pickup instructions and wait for confirmation that your order is ready before visiting.
Can I change or cancel an order?
Contact info@lightcodepot.com as soon as possible with your order number and the requested change. We will check the order status and confirm whether the request can be accommodated.
Changes or cancellation cannot be guaranteed once fulfillment has started.
Do you help with contractor or commercial orders?
Contact our team with your product list, quantities, project location, and timing to discuss a contractor or commercial lighting project.
03 / Installation & support
Support, clearly explained.
Find the right next step for installation, returns, and product issues.
Who should install the lighting system?
Have a qualified electrician review the complete system and perform the electrical installation in accordance with applicable codes and the product instructions.
Confirm driver capacity, wiring, track compatibility, and any ceiling cutout dimensions for the exact product before installation.
How do I request a return?
Review the returns and refunds policy for eligibility, deadlines, product-condition requirements, exclusions, and any applicable charges.
Contact our team with your order number before sending a product back. Return authorization is required.
What should I do if an item arrives damaged or is not working?
Contact info@lightcodepot.com with your order number, product name or SKU, a description of the issue, and clear photos or video. For shipping damage, include photos of the packaging.
Keep the product and packaging while we review the issue. Do not install or continue using a visibly damaged product.
What warranty is included?
Eligible products purchased directly from LightCo Depot include a one-year limited warranty, subject to the terms, exclusions, and installation requirements in the warranty policy.
For a claim, include your order number, product information, and documentation of the issue.
How can I contact LightCo Depot?
Email info@lightcodepot.com, call (786) 600-7100, or use our contact form.
For an existing order, include your order number so our team can assist you.
Still have a question?
Share your layout, product details, or order number. Our team will help you find the right next step.