Most in-stock orders are processed within 1–3 business days after payment has been successfully received.

Orders are processed Monday through Friday, excluding weekends and recognized holidays.

During periods of high demand, inventory audits, severe weather, or other circumstances beyond our reasonable control, processing times may be extended.

Local Delivery

We proudly offer Local Delivery within a 40-mile radius of our Miami warehouse.

Eligibility for Local Delivery is automatically determined at checkout based on your delivery address.

Delivery appointments may be scheduled depending on your location, order size, and availability.

Someone should be available to receive the order when delivery requires a signature or personal acceptance.

We currently provide standard shipping throughout the Southeastern United States, including:

• Florida
• Georgia
• Alabama
• North Carolina
• South Carolina

Orders outside our current service area cannot be processed at this time unless otherwise approved by LightCo Depot.

Shipping costs are calculated during checkout based on:

• Delivery location
• Order weight
• Package dimensions
• Shipping method

Oversized products, commercial orders, or freight shipments may require additional shipping charges.

If additional shipping costs are necessary after an order is placed, we will contact you for approval before processing your shipment.

Estimated delivery dates are provided for convenience only and are not guaranteed.

LightCo Depot is not responsible for delivery delays caused by circumstances outside our control, including but not limited to:

• Carrier delays
• Weather conditions
• Traffic
• Natural disasters
• Supply chain disruptions
• Incorrect shipping information
• Failed delivery attempts
• Events beyond our reasonable control

Customers are responsible for providing:

• A complete and accurate shipping address.
• Safe and reasonable access to the delivery location.

Additional delivery fees may apply if:

• The shipping address is incorrect.
• Delivery must be rescheduled.
• Access to the property is restricted.
• No one is available to receive the shipment when required.

Please inspect your shipment immediately upon delivery.

If your package arrives damaged, notify us within 48 hours of delivery by emailing info@lightcodepot.com.

Your claim should include:

• Order number
• Photos of the shipping box
• Photos of the damaged product
• A brief description of the damage

Failure to report shipping damage within this timeframe may limit our ability to assist with a carrier claim.

Responsibility for the shipment transfers to the customer once the package has been successfully delivered to the shipping address provided during checkout, as confirmed by our delivery service or the shipping carrier.

LightCo Depot is not responsible for:

• Lost packages after confirmed delivery
• Stolen packages
• Packages delivered to an incorrect address provided by the customer

If you believe your shipment was lost during transit, please contact us promptly so we can assist you in opening a carrier investigation.

Large lighting systems or oversized orders may ship via freight carrier.

Customers should carefully inspect all freight shipments before signing the delivery receipt.

Visible shipping damage must be noted on the carrier's delivery paperwork before accepting the shipment.

Failure to do so may affect the carrier's ability to process a damage claim.

Requests to change a shipping address or delivery method must be submitted as soon as possible.

Once an order has entered processing or has been shipped, changes cannot be guaranteed.

LightCo Depot reserves the right to modify, expand, or restrict its delivery areas, shipping methods, and carrier options at any time without prior notice.

If you have any questions regarding shipping or delivery, we're happy to help.

LightCo Depot

Email: info@lightcodepot.com

Phone: (786) 600-7100