Shipping, clearly planned.

Most in-stock orders are processed within 1–3 business days after payment has been successfully received.

Orders are processed Monday through Friday, excluding weekends and major holidays. Processing times may vary during periods of high order volume, inventory audits, severe weather, or circumstances beyond our reasonable control.

LightCo Depot ships throughout the continental United States.

Shipping availability, transit times, and shipping methods may vary depending on the destination, product dimensions, and carrier availability.

We currently do not ship oversized products to P.O. Boxes.

Shipping costs are automatically calculated during checkout based on:

• Delivery destination
• Package dimensions
• Weight
• Shipping method
• Number of packages

The shipping amount displayed at checkout is the shipping charge for your order.

Certain oversized products require special carriers and may incur higher shipping costs.

The primary oversized product in our catalog is the 118-inch magnetic track, which exceeds standard parcel shipping dimensions.

Because of its size, the 118-inch track requires oversized shipping services, and shipping charges will generally be higher than for standard-length products.

Customers looking to reduce shipping costs may consider combining one 39.4-inch track and one 78.8-inch track using a compatible Straight Connector. This can provide approximately the same overall length using shorter packages.

Projects requiring one continuous track without a connector should use the 118-inch track.

For large residential projects, commercial orders, contractor purchases, or bulk quantities, please contact us before placing your order.

Depending on the order, we may be able to provide:

• Customized freight quotes
• Consolidated shipping
• Commercial delivery options
• Volume pricing
• More cost-effective shipping solutions

Our team will work with you to determine the most appropriate shipping method for your project.

Estimated delivery dates are provided for convenience only and are not guaranteed.

Delivery may be affected by:

• Weather
• Carrier delays
• Traffic
• Natural disasters
• Customs inspections
• Supply-chain disruptions
• Incorrect shipping information
• Failed delivery attempts
• Events beyond our reasonable control

Customers are responsible for providing an accurate shipping address and ensuring that the delivery location is accessible.

Additional delivery charges may apply if:

• An incorrect address is provided
• Delivery must be rescheduled
• The shipment is refused
• The carrier incurs additional delivery charges

Please inspect your shipment immediately upon delivery.

If your order arrives damaged, you must notify LightCo Depot within 48 hours of delivery.

Please include:

• Your order number
• Photos of the shipping carton
• Photos of the damaged product
• Photos of the shipping label
• A description of the damage

Failure to report shipping damage within this timeframe may affect our ability to assist with carrier claims.

Claims involving confirmed delivery, theft after delivery, or an address entered incorrectly during checkout are reviewed according to the order circumstances and the carrier’s investigation.

If a shipment is lost while in transit, please contact us promptly so we can assist with initiating a carrier investigation.

Some orders may be shipped by LTL or another freight carrier based on size, weight, or quantity.

Customers should inspect all freight shipments before signing the delivery receipt.

Visible damage should be noted on the carrier’s paperwork before accepting delivery.

LightCo Depot reserves the right to modify shipping methods, service areas, carriers, shipping rates, and this Shipping Policy when operational or legal requirements change.