Warranty & protection

Coverage, clearly defined.

Understand the standard warranty, eligible protection-plan coverage, exclusions, and claim process before installation.

01

One-year coverage

Standard coverage begins on the date the eligible order is delivered.

02

Verified defects

Coverage applies to verified defects in materials or workmanship.

03

Order number required

Your LightCo Depot order number is required when submitting a claim.

04

Original purchaser

Coverage is limited to the original purchaser unless otherwise required by law.

How it works

Submit a claim.

  1. 01

    Gather the details

    Locate your order number and document the product, installation, and reported issue.

  2. 02

    Email our support team

    Send the product name or SKU, issue description, and clear photos or videos to info@lightcodepot.com.

  3. 03

    Claim review

    Our team may request additional information before determining eligibility and the appropriate remedy.

Warranty policy.

Review the full coverage terms and exclusions below. Professional installation and system compatibility are essential to warranty protection.

01 One-Year Limited Warranty

Every eligible product purchased directly from LightCo Depot includes a One-Year Limited Warranty against defects in materials and workmanship under normal residential or commercial use.

The warranty period begins on the date the eligible order is delivered. Coverage applies only to the original purchaser and is non-transferable unless otherwise required by applicable law.

02 What is covered

This Limited Warranty covers verified manufacturing defects that prevent an eligible product from operating as intended under normal use.

If an eligible warranty claim is approved, LightCo Depot may:

  • Repair the defective product.
  • Replace the defective product or component.
  • Provide an equivalent model if the original is unavailable.
  • Issue store credit.
  • Refund the original purchase price paid for the affected product.

The remedy selected by LightCo Depot will satisfy its obligations under this Limited Warranty.

03 What is not covered

This Limited Warranty does not cover damage or failure caused by:

  • Improper installation or wiring.
  • Failure to follow installation instructions.
  • Incompatible drivers, dimmers, controllers, tracks, or accessories.
  • Mixing components from different manufacturers.
  • Electrical surges, lightning, power fluctuations, or improper voltage.
  • Misuse, neglect, accidents, or unauthorized modifications.
  • Improper storage or handling.
  • Water exposure unless rated for the intended location.
  • Outdoor installation of products not intended for outdoor use.
  • Cosmetic damage, scratches, dents, or finish variations.
  • Normal LED lumen depreciation or normal wear and tear.
  • Events beyond our reasonable control.
04 Installation requirements

Products must be installed in accordance with applicable electrical codes and the supplied installation instructions.

Professional installation by a licensed electrician is strongly recommended. Damage caused by improper installation is not covered.

05 LightCo Total Protection Plan

The optional LightCo Total Protection Plan is offered during checkout only for eligible orders totaling more than $300.

The plan costs $99 per eligible order and extends eligible warranty coverage for all covered products in that same order from 1 year to 3 years.

The plan may also include:

  • Priority customer support.
  • Faster warranty-claim review.
  • Replacement shipping on approved eligible claims.

The plan is optional and is included only when it is offered and purchased during checkout.

06 Protection Plan exclusions

The Protection Plan extends the coverage period but does not expand the types of damage covered.

Exclusions include:

  • Improper installation or electrical misuse.
  • Water damage unless the product is rated accordingly.
  • Cosmetic damage and normal wear and tear.
  • Labor, installation, removal, or reinstallation costs.
  • Damage caused by incompatible third-party components.
  • Unauthorized repairs or modifications.

The terms and limitations of the standard Limited Warranty continue to apply.

07 How to submit a warranty claim

Email info@lightcodepot.com and include:

  • Your LightCo Depot order number.
  • Product name or SKU.
  • A clear description of the issue.
  • Photos or videos showing the reported problem.
  • Installation, driver, track, or wiring photos if requested.

Additional information may be requested to verify eligibility.

08 Shipping and approved remedies

A defective product may need to be returned for inspection before a claim is approved. Do not ship a product until return instructions have been provided.

Unless otherwise stated or covered by an eligible Protection Plan, customers may be responsible for shipping the product to LightCo Depot.

09 Product compatibility

The LightCo Depot magnetic track lighting system is designed to operate as a complete, compatible system.

For reliable performance and warranty protection, use compatible LightCo Depot tracks, drivers, connectors, and fixtures. Damage or performance problems caused by incompatible third-party components are not covered.

10 Liability and legal rights

To the maximum extent permitted by applicable law, LightCo Depot is not responsible for:

  • Labor, electrician, installation, or removal fees.
  • Reinstallation expenses.
  • Project delays, loss of use, or lost profits.
  • Damage to other equipment or property.
  • Incidental, indirect, special, or consequential damages.

LightCo Depot’s total liability will not exceed the original purchase price paid for the affected product.

This Limited Warranty gives you specific legal rights. You may have additional rights that vary by state. Nothing in this warranty limits rights that cannot legally be excluded.

Need warranty support?

Include your order number, product information, issue description, and clear documentation.

Email LightCo Depot

Warranty policy last updated August 10, 2026.