Returns & Refunds

Most new, unused products may be returned within 30 calendar days from the date of delivery.

To qualify for a return, products must:

• Be unused and uninstalled
• Be in their original packaging
• Include all original accessories, manuals, hardware, and components
• Be free from damage, modifications, or excessive handling
• Be in resalable condition

Products that do not meet these requirements may be refused or returned to the customer at their expense.

The following items are not eligible for return or refund:

• Installed products
• Used products
• Products that have been modified, cut, drilled, painted, or altered
• Custom-made or special-order products
• Clearance or Final Sale items
• Open-box items sold as such
• Gift cards
• Digital products
• Products damaged through misuse, improper installation, or accidents

All returns require prior authorization from LightCo Depot.

Before returning any item, please contact us at:

info@lightcodepot.com

Returns sent without authorization may be refused or returned to the sender.

Unless the return is the result of our error or an approved warranty claim, customers are responsible for:

• Return shipping costs
• Proper packaging
• Insurance for valuable shipments
• Risk of loss or damage during return transit

We recommend using a trackable shipping service.

Please inspect your order immediately upon delivery.

If you receive:

• A damaged product
• An incorrect item
• A shipment with missing items

You must notify us within 48 hours of delivery.

Please include:

• Order number
• Photos of the shipping carton
• Photos of the product
• Photos of the shipping label
• A description of the issue

Failure to report shipping issues within this timeframe may affect our ability to process your claim.

Once your returned product has been received and inspected, we will notify you regarding the status of your refund.

If approved, refunds will be issued to the original payment method.

Please allow approximately 5–10 business days for your financial institution to process the refund after it has been issued.

Original shipping charges are non-refundable unless the return resulted from our error or is otherwise required by applicable law.

We do not offer direct product exchanges.

If you would like a different product, please return the eligible item (subject to this policy) and place a new order.

Orders refused at the time of delivery without prior authorization may be treated as unauthorized returns.

Any shipping charges, carrier fees, or return freight costs incurred by LightCo Depot may be deducted from any eligible refund where permitted by law.

Most standard returns are not subject to a restocking fee.

However, LightCo Depot reserves the right to charge a reasonable restocking fee, where permitted by applicable law, if a returned item:

• Is missing original packaging or accessories
• Requires extensive inspection, cleaning, or repackaging
• Cannot be returned to inventory in its original condition due to the customer's handling

Any applicable restocking fee will be communicated before a refund is finalized.

Orders may be canceled before they have entered processing or shipment.

Once an order has been processed or shipped, cancellation cannot be guaranteed and our standard Return Policy will apply.

LightCo Depot is not responsible for:

• Labor or installation costs
• Electrician fees
• Contractor charges
• Removal or reinstallation expenses
• Project delays
• Lost profits or business interruption
• Damage to other property resulting from installation or removal of the product

Any approved refund is limited to the original purchase price paid for the affected product.